PRIVACY POLICY
Last Modified: 2025-07-18

INTRODUCTION
9959203 CANADA INC. (FRUIT-O-BUREAU) and all its affiliates and subsidiaries (collectively the “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting it by complying with this policy (our “policy”).

This policy describes:

  • How we use, collect, retain, and disclose the personal information of our clients, suppliers, contractors, employees, job applicants, and users of our website (“you”);

  • Our policies and practices governing the management of personal information, including retention and destruction rules, staff roles and responsibilities throughout the information lifecycle, and our complaint-handling process relating to the protection of such information; and

  • The types of information we may collect from you or that you may provide when visiting the website https://fruitobureau.ca/ and its subdomains (our “website”).

We will only use your personal information, if applicable, in accordance with this policy, unless otherwise required by applicable law.

PERSONAL INFORMATION
“Personal information” means any information about an identifiable individual that allows that person to be identified directly or indirectly. Please note that our policy generally does not apply to information collected and used in the context of a person’s business activities, such as their name, title, or position, and work-related address, email, and phone number. However, we will always process such information in strict compliance with applicable law. During your relationship with the Company, you may be asked to provide certain personal information about yourself and/or others.

PURPOSES FOR WHICH WE COLLECT PERSONAL INFORMATION
The Company only uses, collects, retains, and discloses personal information for the purposes identified at the time of collection, or as otherwise permitted or required by applicable laws, including the following:

  • To provide its products and related services, and to process related payments and billing;

  • To establish and manage customer and supplier relationships, including assessing whether or not to enter into such a relationship;

  • To respond to information requests submitted through the website and provide appropriate follow-up;

  • To send updates about our services and products;

  • To administer our human resources;

  • For administrative, management, and operational purposes, such as issuing invoices, managing accounts, sales, collecting, and processing payments; and

  • For any other purpose to which you have consented.

EMPLOYEE AND JOB APPLICANT INFORMATION
As an employer, the Company collects, uses, and discloses personal information. For employees, this is part of essential employment relationship management. For job applicants, information is collected and used to assess their suitability for available positions, which may involve information obtained from third parties for background or reference checks. If an applicant is not selected, their information may be retained for a reasonable period for future opportunities unless deletion is requested. We also retain some personal information about former employees, such as name and contact details, for potential business or regulatory requirements.

LIMITATION
The Company seeks to limit the amount of personal information it collects to what is necessary and appropriate for identified purposes. We will not use or disclose your personal information for purposes other than those for which it was collected, unless you consent or applicable law permits or requires it.

CONSENT
We use, retain, and disclose personal information only for the purposes for which it was collected, unless the individual concerned has consented otherwise. If you provide personal information about a third party, you must confirm that you have obtained the necessary consent from that third party or are otherwise authorized to allow us to collect, use, retain, and disclose such information in accordance with this policy. For sensitive personal information, express consent from the individual is required. Exceptions to this requirement may arise, for example, in a medical or safety emergency where obtaining consent is impracticable, or when information is collected to detect and prevent fraud or to meet a legal obligation. For a more complete list of exceptions, please contact our Privacy Officer (identified below).

WITHDRAWAL OF CONSENT
You may change or withdraw your consent to the use, retention, and disclosure of your personal information, subject to legal and contractual restrictions under applicable laws. To change or withdraw your consent, please contact our Privacy Officer (identified below).

INFORMATION WE MAY COLLECT
We may collect and use several types of information from and about you, including:

  • Personal information such as name, delivery address, email address, billing address and payment details, IP address, and phone number;

  • For job applicants, employment history and résumé;

  • Biographical information such as job title and employer name;

  • Personal information you provide to describe your needs or those of your business;

  • Website usage and technical information, such as details of visits to our website, your interactions with our advertising and online content, or information collected through cookies and other tracking technologies; and

  • Any other personal information you provide.

HOW WE COLLECT PERSONAL INFORMATION
We collect your personal information through:

  • Direct interactions with you when you provide it, for example by filling out forms, communicating with us by phone or email, or otherwise;

  • Automated technologies or interactions when you browse our website. Information collected automatically may include usage details, IP addresses, and data collected through cookies, web beacons, and other tracking technologies;

  • Third parties you authorize to share it with us; and

  • Publicly available sources.

SURVEILLANCE CAMERAS
The Company installs surveillance cameras outside, and sometimes inside, its delivery vehicles. These installations are intended to optimize delivery route efficiency and ensure the safety of people and the protection of Company property. Installation and use of video surveillance cameras comply with the Private Sector Privacy Act, the Civil Code of Québec, and the Québec Charter of Human Rights and Freedoms. Use of video recordings is strictly limited to verification or investigation following an incident or event and is strictly controlled by internal safeguards.

Recordings may be viewed, used, or retained for purposes such as:

  • Ensuring the protection and safety of employees driving delivery vehicles, as well as road users and Company property;

  • Optimizing customer service;

  • Monitoring risky driving behavior and ensuring compliance with applicable laws, including the Highway Safety Code;

  • Documenting incidents involving traffic accidents or complaints from clients or third parties, and assisting in defending our employees and the Company in case of litigation;

  • Supporting investigations in case of incidents or accidents involving our delivery vehicles;

  • Evaluating employee driving behavior for prevention and training, with the goal of reducing risks and preventing road accidents.

COOKIES
Cookies are small text files that a website may place on your computer or mobile device during your first visit to a site or page. Cookies do not damage your device but can, for example, help remember preferences, pre-fill certain fields, and adapt website content. These data improve usability and services based on your interests.

We use the following types of cookies on our website:

  • Functional cookies: Used to remember choices you make on our website so that they are saved for future visits, e.g., language preferences.

  • Analytical cookies: Allow us to improve the design and functionality of our website by collecting data on how you access it, how long you stay, etc.

Our website allows you to accept or refuse all cookies. If you are concerned about our use of cookies, you can block them through your browser settings. You can also delete stored cookies at any time. Blocking cookies may affect your ability to use certain personalized services or features of the website. For browser-specific instructions, consult the website of your browser provider (e.g., Google Chrome or Microsoft Edge).

EXTERNAL LINKS
Our website may occasionally contain links to and from the websites of our networks, advertisers, and affiliates. If you follow a link to such websites, please note that these websites have their own privacy policies and we are not responsible for them. Please review their policies before submitting personal information.

HOW WE USE YOUR INFORMATION
We use the personal information we collect about you:

  • To provide our products and related services, to run our business, process payments and billing, administer and deliver our services, including fulfilling contractual obligations with you;

  • To create and manage your account and your orders;

  • For job applicants, to contact them and evaluate hiring;

  • To assess whether we will retain your services and to remain in contact, if applicable;

  • To respond to inquiries from website visitors;

  • To facilitate website use and ensure content is presented effectively;

  • For marketing and business development purposes – to provide information about new services or products and updates when opted in. You may request that we stop at any time; and

  • To comply with legal, regulatory, or risk management obligations.

DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information collected or provided as described in this policy:

  • To third parties in legal proceedings, contractors, service providers, and others we use to support service delivery, who are contractually bound to confidentiality and limited use of personal information;

  • For the purpose for which you provided the information;

  • For any other disclosed purpose at the time you provided the information;

  • With your consent; and

  • To comply with a court order, law, or legal process, including responding to government or regulatory requests, as permitted by law.

The Company does not sell or trade personal information for profit.

THIRD-PARTY SERVICE PROVIDERS
Where the Company engages third-party service providers to store, manage, or process personal information (e.g., data storage and processing, cloud services), we use contractual and other safeguards to provide comparable protection. These providers are contractually obligated to protect personal information from unauthorized access, use, or disclosure and are limited to using it only as necessary.

DISCLOSURE OUTSIDE QUÉBEC OR CANADA
When personal information is located outside Canada, it may be accessible by foreign governments, courts, or authorities as required by law. We only disclose or transfer personal information outside Canada in compliance with Canadian law and for legitimate purposes.

Before transferring personal information outside Québec, we conduct a privacy impact assessment, considering sensitivity, purpose, protective measures, and the legal framework of the destination state. Personal information is only transferred if adequate protection is ensured.

By providing personal information, you consent to such transfers, use, and storage outside Québec or Canada, in strict compliance with this policy.

TERRITORIAL LIMITATIONS AND LOCAL LAW COMPLIANCE
The Company is established and operates under the laws of Québec, Canada. Privacy laws may differ in your jurisdiction. If you reside outside Québec, it is your responsibility to ensure that providing your personal information complies with your local laws. By transmitting your personal information to the Company, you acknowledge and agree that it is subject to the laws of Québec, Canada.

PERSONAL INFORMATION GOVERNANCE POLICIES AND IT SECURITY

  • Commitment: We take your privacy seriously. Our governance policies are formally approved by our Privacy Officer.

  • Lifecycle management: Personal information is retained only as long as needed for its original purpose unless longer retention is required by law (e.g., tax laws). Afterward, data is securely destroyed or anonymized.

  • Employee and service provider responsibilities: Employees are trained and accountable for privacy compliance. We only contract with providers that commit to industry-standard security measures and compliance.

  • Security and compliance assessments: Periodic internal reviews ensure compliance and evaluate safeguards.

  • Complaint handling: We have a formal process to handle complaints regarding the protection of personal information.

  • Security measures: Multi-layered physical, electronic, and administrative safeguards are in place, though absolute security of online transmissions cannot be guaranteed.

RETENTION, DESTRUCTION, AND/OR ANONYMIZATION
We retain personal information only as long as necessary for its purposes, unless otherwise required by law. In some cases, we anonymize information so it can no longer be linked to you, and may use anonymized information for any legitimate purpose without notice or consent.

PRIVACY OFFICER
It is important that personal information we hold is accurate and up to date. Please inform us of any changes. You may request access, correction, or deletion of your personal information, or withdraw consent, by contacting our Privacy Officer:

Privacy Officer
Name: Martin Goyette
Email: service@fruitobureau.com
Phone: 514-767-0649

We may deny a request if we believe it would violate the law or render information inaccurate.

CHANGES TO OUR PRIVACY POLICY
Privacy laws evolve quickly. This policy may be updated by the Company from time to time at its sole discretion without notice. Collection, use, and disclosure of personal information will be governed by the policy version in effect at that time. If permitted, we may notify you of significant changes by email or another authorized communication method, in addition to updating the “last modified” date above.

COMPLAINTS ABOUT COMPLIANCE WITH THIS POLICY
The Company will respond to complaints or questions regarding our compliance with this policy and applicable privacy laws. We will investigate and attempt to resolve all complaints. To raise a concern, please contact our Privacy Officer at the coordinates listed above.

Cart (0)